From which countries can I purchase from

From all the countries in the European Union.

Which methods of payment can I use to buy ?

Orders can be paid by credit or debit card (Visa and MasterCard), paypal or bank transfer.

Is the payment system safe? guarantees the safety and confidentiality of all your transactions. All the bank operations are made through a secure server, based on the SSL for data protection.

Can I buy through any other means apart from the online shop?


What are the transport rates?

Transport costs will depend on:

  • The destination
  • Number of bottles in the order

Can I send bottles to a different address to the one I registered with?

Yes. By indicating this during the purchasing process, in the corresponding section.

What does the transport cost include?

  • Tracking the order
  • Anti-breakage guarantee

When can I expect my order?

  • Canary Islands: 24/48 hours
  • Spain and Portugal: 48/72 hours
  • European Union countries: 5 – 7 days

Can I choose the delivery time of my order?

Delivery times are organised depending on the transport vehicle route.

My order is incorrect or incomplete. What can I do?

In this case, you can contact us by phone: +34630285454, or by mail, or fill in our Contact form.

I want to return and/or change my order. What should I do?

You will find this information in the RETURNS AND/OR CHANGES section ‘Conditions of Purchase‘.

What can I do if my bottle of wine is broken?* has an insurance policy to cover these types of incidents occurring during transport, this will be resolved by phoning +34630285454, by mail, or fill in our Contact form.

*If there is a small fault or part of the material is seen to be damaged, we recommend that you accept the package and record this fact on the delivery note. The transport company will inform of the incident and will proceed to send a replacement of the damaged product/s as soon as possible, thus you will avoid excessive delays in receiving the order.

How will the data I entered into the register be handled?

Any personal data submitted by the Client to will be included in a personal data file created and maintained under the responsibility of Luis Norberto Lopez Parres. In compliance with Organic Law 15/1999 of 13 December, on personal data protection.

How can I modify my data?

In the section ‘My account’ you can modify the data registered at any time.

I have forgotten my access code. How can I retrieve it?

If you have forgotten your access code you can retrieve it by accessing ‘My account’, click in the link ‘Lost your password‘. Then you will have to fill in the corresponding form and you will receive all the necessary information by e-mail. If you do not receive the information by mail, you can contact our Customer Attention service.

I can’t find a solution to my problem. What can I do?

Contact us by phoning +34630285454, or mail, or fill in our Contact form.